Curriculum

Course: Helpdesk

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Curriculum

Helpdesk

Overview

0/14

Helpdesk Overview

10m

Preview
Quiz

3 questions
Helpdesk Teams

6m

Preview
Quiz

3 questions
Website & Email Tickets

7m

Preview
Quiz

2 questions
Service Level Agreements (SLAs)

4m

Preview
Quiz

2 questions
Helpdesk Stages

5m

Preview
Quiz

5 questions
Helpdesk Tickets

5m

Preview
Quiz

3 questions
Channels: How to Receive Tickets

4m

Preview
Quiz

3 questions

Live Chat

0/10

Live Chat: Setup

5m

Preview
Quiz

3 questions
Live Chat: Chat Bot

7m

Preview
Quiz

3 questions
Live Chat: Participate

5m

Preview
Quiz

3 questions
Live Chat: From Chatbot to SO

5m
Quiz

5 questions
Live Chat: Track Visitor Activity

5m

Preview
Quiz

3 questions

Advanced

0/16

Customer Ratings

4m

Preview
Quiz

3 questions
After-Sales Features

8m

Preview
Quiz

3 questions
Track & Bill Time

8m

Preview
Quiz

3 questions
Helpdesk Reporting

6m

Preview
Quiz

3 questions
Help Center

13m

Preview
Quiz

3 questions
Help Center - elearning

5m

Preview
Quiz

3 questions
Help Center - Forums

6m

Preview
Quiz

3 questions
Help Center - Knowledge

4m

Preview
Quiz

3 questions

Video lesson

Helpdesk Reporting

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