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ODOO
Helpdesk
Instructor
admin
0
0 reviews
Description
Curriculum
Reviews
Overview
1
Helpdesk Overview
Preview
10m
2
Quiz
3 questions
3
Helpdesk Teams
Preview
6m
4
Quiz
3 questions
5
Website & Email Tickets
Preview
7m
6
Quiz
2 questions
7
Service Level Agreements (SLAs)
Preview
4m
8
Quiz
2 questions
9
Helpdesk Stages
Preview
5m
10
Quiz
5 questions
11
Helpdesk Tickets
Preview
5m
12
Quiz
3 questions
13
Channels: How to Receive Tickets
Preview
4m
14
Quiz
3 questions
Live Chat
15
Live Chat: Setup
Preview
5m
16
Quiz
3 questions
17
Live Chat: Chat Bot
Preview
7m
18
Quiz
3 questions
19
Live Chat: Participate
Preview
5m
20
Quiz
3 questions
21
Live Chat: From Chatbot to SO
5m
22
Quiz
5 questions
23
Live Chat: Track Visitor Activity
Preview
5m
24
Quiz
3 questions
Advanced
25
Customer Ratings
Preview
4m
26
Quiz
3 questions
27
After-Sales Features
Preview
8m
28
Quiz
3 questions
29
Track & Bill Time
Preview
8m
30
Quiz
3 questions
31
Helpdesk Reporting
Preview
6m
32
Quiz
3 questions
33
Help Center
Preview
13m
34
Quiz
3 questions
35
Help Center - elearning
Preview
5m
36
Quiz
3 questions
37
Help Center - Forums
Preview
6m
38
Quiz
3 questions
39
Help Center - Knowledge
Preview
4m
40
Quiz
3 questions
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Course details
Lectures
20
Quizzes
20
Level
Beginner
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