Curriculum

Course: Helpdesk

Login

Curriculum

Helpdesk

Overview

0/14

Helpdesk Overview

10m

Preview
Quiz

3 questions
Helpdesk Teams

6m

Preview
Quiz

3 questions
Website & Email Tickets

7m

Preview
Quiz

2 questions
Service Level Agreements (SLAs)

4m

Preview
Quiz

2 questions
Helpdesk Stages

5m

Preview
Quiz

5 questions
Helpdesk Tickets

5m

Preview
Quiz

3 questions
Channels: How to Receive Tickets

4m

Preview
Quiz

3 questions

Live Chat

0/10

Live Chat: Setup

5m

Preview
Quiz

3 questions
Live Chat: Chat Bot

7m

Preview
Quiz

3 questions
Live Chat: Participate

5m

Preview
Quiz

3 questions
Live Chat: From Chatbot to SO

5m
Quiz

5 questions
Live Chat: Track Visitor Activity

5m

Preview
Quiz

3 questions

Advanced

0/16

Customer Ratings

4m

Preview
Quiz

3 questions
After-Sales Features

8m

Preview
Quiz

3 questions
Track & Bill Time

8m

Preview
Quiz

3 questions
Helpdesk Reporting

6m

Preview
Quiz

3 questions
Help Center

13m

Preview
Quiz

3 questions
Help Center - elearning

5m

Preview
Quiz

3 questions
Help Center - Forums

6m

Preview
Quiz

3 questions
Help Center - Knowledge

4m

Preview
Quiz

3 questions

Video lesson

Website & Email Tickets

Sign In

The password must have a minimum of 8 characters of numbers and letters, contain at least 1 capital letter

I want to sign up as instructor

Remember me

Sign In Sign Up

Restore password

Send reset link

Password reset link sent to your email Close

No account? Sign Up Sign In

Lost Password?

English

Arabic