- Description
- Curriculum
- Reviews
- Grade
Overview
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1Helpdesk OverviewPreview 10m
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2Quiz3 questions
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3Helpdesk TeamsPreview 6m
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4Quiz3 questions
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5Website & Email TicketsPreview 7m
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6Quiz2 questions
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7Service Level Agreements (SLAs)Preview 4m
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8Quiz2 questions
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9Helpdesk StagesPreview 5m
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10Quiz5 questions
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11Helpdesk TicketsPreview 5m
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12Quiz3 questions
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13Channels: How to Receive TicketsPreview 4m
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14Quiz3 questions
Live Chat
Advanced
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25Customer RatingsPreview 4m
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26Quiz3 questions
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27After-Sales FeaturesPreview 8m
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28Quiz3 questions
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29Track & Bill TimePreview 8m
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30Quiz3 questions
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31Helpdesk ReportingPreview 6m
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32Quiz3 questions
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33Help CenterPreview 13m
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34Quiz3 questions
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35Help Center - elearningPreview 5m
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36Quiz3 questions
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37Help Center - ForumsPreview 6m
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38Quiz3 questions
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39Help Center - KnowledgePreview 4m
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40Quiz3 questions
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Grade details
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Certificate included
Course details
Lectures
20
Quizzes
20
Level
Beginner
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