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Refund and Returns Policy

Salancer E-Learning > Refund and Returns Policy

SA Lancer Educational Platform

1. Introduction

This Payment and Refund Policy governs payments and subscriptions for educational services offered through the SA Lancer Educational Platform and forms an integral part of the Terms of Use.

2. Payment Methods

The Platform provides secure electronic payment gateways, which may include:

  • Bank cards
  • Electronic payment methods
  • Approved transfers (if available)

All payments are subject to the terms of approved payment service providers.

3. Free and Paid Programs

The Platform offers:

  • Free programs
  • Paid programs
  • Subscription-based programs

Program type is clearly disclosed before registration or payment.

4. Subscription Policy

Subscription duration, fees, and renewal terms are disclosed prior to payment.

Users are responsible for managing subscriptions, including cancellation before renewal dates.

Failure to cancel before renewal constitutes acceptance of automatic renewal, where applicable.

5. Refund Policy

Due to the nature of digital educational services:

Digital Programs

No refunds are granted after:

  • Access to content has begun
  • Materials have been downloaded
  • Sessions or lessons have been accessed

Non-Activated Programs

Refunds may be considered if:

  • Content has not been accessed
  • The program has not started
  • The request is submitted within a specified timeframe

Subscriptions

No refunds are provided for used subscription periods. Access continues until the end of the paid term.

6. Platform-Initiated Cancellation

The Platform may cancel, postpone, or modify programs. In case of full cancellation, the Platform may offer:

  • Full or partial refunds, or
  • An alternative program

At its discretion.

7. Payment Errors and Technical Issues

In case of duplicate charges, technical errors, or activation failures, users must contact support within a reasonable timeframe for review.

8. Fees and Taxes

Prices are displayed clearly before payment and may include applicable taxes or additional fees. Users bear any bank or payment processing fees.

9. Disclaimer

The Platform is not responsible for delays or failures caused by payment service providers or banks.

10. Amendments

The Platform reserves the right to amend this policy at any time. Continued use constitutes acceptance.

Acknowledgment

By completing any payment, users acknowledge acceptance of this policy.